bn99 Privacy Policy — How We Collect, Use, and Safeguard Your Personal Data

This Privacy Policy ("Policy") describes how bn99 ("we", "us", or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you" or "your") who access or use the bn99 platform, including the website accessible at bn99.io, its mobile web interface, and all related services including sports betting, online casino, live dealer games, and slot games.

bn99 is committed to handling all personal data in a responsible, transparent, and lawful manner. This Policy is designed to give you a clear understanding of our data practices so that you can make informed decisions about your use of the bn99 platform. By registering an account or using any part of our service, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming policy, both of which contain additional information relevant to your relationship with bn99. Where there is any conflict between this Policy and another document, this Privacy Policy shall govern in respect of matters relating to personal data.

bn99 collects personal data from you directly (when you register or interact with the platform), automatically (through cookies and technical systems as you use the platform), and in certain cases from third parties (such as payment providers and identity verification services). The categories of personal data we collect are described below.

2.1 Registration & Account Data

When you create a bn99 account, we collect the personal information you provide during the registration process, including:

• Full legal name
• Date of birth (used for age verification — players must be 21 or older)
• Email address
• Mobile number
• Username and encrypted password
• Country and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to verify your eligibility to use the platform, we may request and collect:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official correspondence dated within 90 days)
• Proof of payment method (screenshot or confirmation of the bKash, Nagad, Rocket, Upay, or bank account used for deposits)
• A selfie or live photograph for identity confirmation, where required by our verification procedures

2.3 Financial Transaction Data

When you make deposits or withdrawals on the bn99 platform, we collect and retain records of:

• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer)
• Transaction amounts, dates, and reference identifiers
• Account or wallet identifiers associated with your payment method (e.g., your registered bKash mobile number)
• Transaction status and any associated error or dispute records

2.4 Gaming Activity Data

bn99 maintains detailed records of all activity conducted through your account, including:

• Bets placed, stakes, odds, outcomes, and winnings across all sports betting markets
• Casino and slot game sessions, including game titles, session duration, wager amounts, and results
• Bonus and promotional activity, including the bonuses claimed, wagering progress, and expiry status
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.5 Technical & Device Data

When you access bn99, our technical systems automatically collect certain information about your device and connection, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser type and version
• Pages visited, time spent on pages, and navigation paths within the platform
• Session timestamps and login history

bn99 uses the personal data it collects for the following specific and lawful purposes:

• Account Management: To create, maintain, and administer your bn99 account, including authenticating your identity at login, managing your account settings, and communicating important account-related notifications to you.
• Age & Identity Verification: To verify that you meet the minimum age requirement of 21 years and to confirm that the information you have provided is accurate and complete, in compliance with responsible gaming and anti-fraud obligations.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladeshi bank accounts, and to maintain accurate financial records of all transactions on your account.
• Gaming Service Delivery: To provide access to all betting, casino, live dealer, and slot services on the bn99 platform, to calculate and credit winnings, and to apply and track bonus and promotional entitlements.
• Responsible Gaming: To monitor your gambling behaviour for signs of problem gambling, to enforce deposit limits, session limits, and self-exclusion settings that you have activated, and to proactively reach out where our responsible gaming system flags a concern.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, account sharing, money laundering, and other prohibited conduct, and to protect the integrity of the platform and the security of all player accounts.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance via our 24/7 live chat support channel.
• Platform Improvement: To analyse usage patterns, identify areas for improvement, conduct A/B testing, and develop new features and products that better serve the needs of bn99 players in Bangladesh.
• Marketing Communications: To send you personalised promotional offers, bonus notifications, and event-based communications (such as BPL season offers or Eid bonus events), where you have provided consent or where we have a legitimate interest in doing so. You may opt out at any time.
• Legal Compliance: To comply with applicable legal and regulatory obligations, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.

bn99 processes your personal data on the following legal bases, which vary depending on the specific purpose for which the data is being used:

• Contractual Necessity: The majority of the data processing described in this Policy is necessary to perform the contract between you and bn99 — that is, to provide the betting and casino services you have signed up to use. Without this processing, we would be unable to operate your account, process your transactions, or deliver the platform's services.
• Legal Obligation: Certain processing activities — particularly KYC identity verification, transaction record-keeping, and the monitoring of accounts for money laundering indicators — are required by applicable law and are not discretionary.
• Legitimate Interests: bn99 processes certain technical and usage data on the basis of legitimate interests, including the detection and prevention of fraud, the improvement of the platform, and the security of our systems and all player accounts. We have assessed that these interests do not override your fundamental privacy rights.
• Consent: Where we send you personalised marketing communications or use non-essential cookies, we do so on the basis of your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

bn99 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose.

• Payment Processors: To process your deposits and withdrawals, we share relevant financial details with payment service providers including bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These providers are contractually bound to process your data securely and solely for the purpose of completing your transaction.
• Identity Verification Services: bn99 uses third-party KYC and identity verification technology partners to assist with the verification of identity documents and age confirmation. These partners are prohibited from using your data for any purpose other than completing the verification on our behalf.
• Game Technology Providers: Certain technical data may be shared with the game studios and platform providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) whose games are hosted on the bn99 platform, solely for the purpose of operating and auditing those games.
• Legal & Regulatory Authorities: bn99 will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities when legally required to do so, or where we reasonably believe such disclosure is necessary to prevent fraud, protect public safety, or enforce our Terms & Conditions.
• Professional Advisers: In limited circumstances, we may share data with legal counsel, auditors, or other professional advisers engaged by bn99, subject to strict confidentiality obligations.

bn99 uses cookies and similar tracking technologies to operate the platform, maintain your session, analyse usage patterns, and deliver a personalised experience. Cookies are small text files placed on your device by our website when you access it.

The types of cookies used by bn99 are as follows:

You may control non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the bn99 platform. Essential and security cookies cannot be disabled as they are required for the platform to operate correctly and securely.

bn99 retains your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account, and for a period of five years following account closure, in order to comply with financial record-keeping obligations and to handle any disputes that may arise after closure.
• KYC & Identity Documents: Retained for a minimum of five years from the date of verification, in accordance with anti-money laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction, as required for financial auditing and legal compliance purposes.
• Gaming Activity Logs: Retained for a minimum of three years from the date of the activity, to support dispute resolution, responsible gaming audits, and regulatory compliance.
• Technical & Device Logs: Retained for up to 12 months, unless a longer period is required in connection with a fraud investigation or legal proceeding.
• Marketing Consent Records: Retained for the duration of your consent plus two years, to provide evidence of consent in the event of a complaint or audit.

When data is no longer required for its original purpose and no legal retention obligation applies, it is securely deleted or irreversibly anonymised so that it can no longer be associated with you.

The security of your personal data is a top priority at bn99. We have implemented a comprehensive set of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction.

• SSL/TLS Encryption: All data transmitted between your device and the bn99 platform is protected by industry-standard SSL/TLS encryption, ensuring that your personal and financial information cannot be intercepted in transit.
• Encrypted Data Storage: All sensitive personal data — including identity documents, financial records, and account credentials — is stored in encrypted form using strong encryption algorithms. Passwords are hashed using a one-way cryptographic function and are never stored in plain text.
• Access Controls: Access to personal data held by bn99 is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason are permitted to access player data, and all such access is logged and audited.
• Security Monitoring: bn99 employs continuous monitoring of its systems and infrastructure to detect and respond to security threats, unusual access patterns, and potential data breaches in real time.
• Regular Security Audits: Our platform and data security practices are subject to regular internal reviews and periodic independent security assessments to ensure that our defences remain effective against evolving threats.

As a player on the bn99 platform, you have the following rights in respect of your personal data. You may exercise any of these rights at any time by contacting our support team via the in-platform live chat or by emailing [email protected] (plain text — not a clickable link).

• Right of Access: You have the right to request a copy of the personal data that bn99 holds about you, along with information about how it is being used and with whom it has been shared.
• Right of Rectification: If any personal data that bn99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account details directly through your account settings.
• Right to Erasure: In certain circumstances — for example, where your data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and no other lawful basis applies — you may request the deletion of your personal data. Please note that legal retention obligations may prevent us from deleting certain data immediately.
• Right to Restriction of Processing: You may request that bn99 restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where we process your personal data on the basis of your consent or for contractual purposes, you may request that we provide your data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, with no need to provide a reason. You may also object to processing carried out on the basis of legitimate interests, in which case we will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications or non-essential cookies), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal.

bn99 will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

The bn99 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you must not use the bn99 platform, register an account, or provide any personal information to us.

If bn99 becomes aware that personal data has been collected from an individual under the age of 21 — whether through a misrepresentation at registration or through any other means — we will take immediate steps to delete that data, close the associated account, and reverse any transactions linked to it. Any winnings accumulated by an underage player will be forfeited.

If you are a parent or guardian and you believe that your child has registered an account on the bn99 platform, please contact us immediately via the in-platform live chat or at [email protected] so that we can investigate and take appropriate action without delay.

bn99 is a platform primarily serving players based in Bangladesh. However, certain aspects of our platform operations — including cloud hosting infrastructure, game provider integrations, and payment processing technology — may involve the transfer and processing of personal data outside of Bangladesh.

Where such international transfers occur, bn99 ensures that appropriate safeguards are in place to protect your personal data to a standard that is equivalent to, or higher than, the protections described in this Privacy Policy. These safeguards may include contractual clauses with data processors, compliance with the data protection requirements of the relevant recipient jurisdiction, or other equivalent protective measures.

If you would like more information about the specific safeguards in place for any particular data transfer, please contact our support team.

bn99 may send you promotional communications including bonus offers, game launch announcements, seasonal promotions (such as BPL cricket season offers, Eid bonus events, and Pohela Boishakh special promotions), and platform news. We will only send you marketing communications where you have given your consent to receive them at registration, or where we have a legitimate interest in contacting you about offers closely related to services you have already used.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email we send you
• Updating your communication preferences in your bn99 account settings
• Contacting our support team via the 24/7 in-platform live chat
• Emailing our support team at [email protected] with a request to opt out

Please note that opting out of marketing communications will not affect the delivery of important transactional messages relating to your account, such as deposit confirmations, withdrawal notifications, account security alerts, and KYC verification requests. These operational communications are necessary for the management of your account and cannot be disabled.

bn99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify you by posting a prominent notice on the bn99 platform and, where we hold a valid email address for you, by sending a notification to that address.

The date on which this Policy was most recently updated is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how bn99 collects, uses, and protects your personal data. Your continued use of the bn99 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

If any update to this Policy materially reduces your rights or increases the scope of data we collect, we will provide at least 14 days' advance notice before the change takes effect, giving you the opportunity to review the changes and, if you do not agree with them, to close your account prior to the effective date.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which bn99 handles your personal data, please do not hesitate to get in touch with us. Our data support team is available to assist you with any privacy-related enquiry.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, via your bn99 account dashboard
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days, and to all formal data rights requests within 30 calendar days